This Privacy Policy applies to the services offered by El Olam Residency.
El Olam Residency (“El Olam Village Limited”) consists of the following entities: El Olam Residency Limited or El Olam Village Limited or El Olam Village.
El Olam Residency is committed to safeguarding personal privacy. We are committed to complying with Kenya’s Data Protection Act (KDPA) which guides organizations on how to deal with personal information. The KDPAs are found in amendments to the Privacy Act, effective 25 November 2019.
This Privacy Policy outlines how El Olam Residency collects, uses, discloses, and manages your personal information. This Policy can be downloaded via the link at the bottom of this page.
You are not compelled to identify yourself with El Olam Residency. In these instances, we can provide you with general information on El Olam Residency and its services. There are occasions where, by law or where it is impractical not to do so, you will be required to identify yourself. Examples are applying for or making a change to an investment, requesting personal information, or lodging a complaint.
The Information We Collect.
Collecting your personal information is limited to what is reasonably necessary to carry out the functions and activities of El Olam Residency (“El Olam Village Limited”). The relationship you have with El Olam Residency determines the type of personal information collected and may include:
- Name
- Title
- Contact details
- Signature
- Details on entities through which you invest
- Bank account details
- Taxation Identification Number
El Olam Residency will not collect or monitor any personal information without your consent.
How We Collect Your Personal Information.
In most cases, and wherever possible, El Olam Residency will only collect personal information provided by you. Information is collected through:
- Our online enquiry forms
- Our investor application forms
- Directly from you, either in writing or verbally
Where unsolicited personal information is received by El Olam Residency, we will ascertain whether this information could have reasonably been obtained in the normal course of events. If it is established that El Olam Residency could not ordinarily have collected this information and it is reasonable and lawful to do so, El Olam Residency will destroy this information.
How We Protect Your Personal Information.
Electronically obtained personal information, such as through Investor Application Forms, are saved directly to El Olam Residency’s’ encrypted online server. This information is backed up.
Personal information obtained in hard copy format is scanned and saved to the El Olam Residency’s server with the hard copy filed in secure onsite storage cabinets.
Electronic server access and physical access is restricted to employees who need to access personal information, for example when administering an investment.
How We Use Your Personal Information.
El Olam Residency collects personal information about you primarily:
- To contact you regarding the products and services you request
- To provide you with the information you request
- To satisfy ‘Know Your Client’ obligations under the Anti Money Laundering/Counter Terrorism Funding Act before transactions are processed
- To administer your investment
- To respond to your complaints
- To provide you with a targeted advertising campaign in your selected area of interest
- To send out El Olam Residency newsletters
How We Secure Your Personal Information.
El Olam Residency is committed to protecting your personal information from misuse, unauthorized access or unauthorized disclosure.
- Employees of the El Olam Residency are bound by confidentiality obligations
- Our information technology systems are password, firewall and virus protected to ensure the integrity of our systems that hold your information
- All areas that hold physical copies of your information are protected by electronic access cards or lock-and-key, have key locked cabinets and are limited to specific staff
- Service providers who hold your personal information are contractually required to hold information in accordance with the Privacy Act and El Olam Residency obtains periodic confirmation of adequate information security management
How We Share Your Personal Information.
Personal information held by El Olam Residency may be shared with third parties in the normal course of conducting our business.
El Olam Residency is committed to safeguarding your information. When sharing personal information, we take reasonable steps to protect the privacy of information disclosed. This is achieved by requiring the recipient to comply with the Privacy Act in our contractual arrangements.
Disclosure To Entities in Other Countries.
El Olam Residency uses third party companies when performing bulk mail marketing activities. As a result, personal information (name and email address) collected by El Olam Residency is provided to them. These companies use servicers in Kenya and other parts of the world.
The personal information we provide is owned by El Olam Residency and will not be used for any other purpose except El Olam Residency’s marketing.
Anti-Money Laundering & Counter-Terrorism Legislation.
The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) is aimed at addressing money laundering in Kenya and the threat to national security caused by terrorism. This legislation requires El Olam Residency to collect identification information from investors into our investment products. We are also required to verify your identity from original or certified copies or perform electronic verification.
The legislation requires us to monitor transactions to identify any suspicious activity within any of our investments.
To maintain compliance under the AML/CTF Act, El Olam Residency may, in our absolute discretion, without notice to you, disclose or otherwise report details of any activity, or proposed activity (including any personal information) to the relevant reporting body.
Data Breach Notification.
Guided by the Notifiable Data Breaches Scheme, El Olam Residency will promptly notify you if we become aware of or have reasonable grounds to believe that your personal information held by us has been lost or subjected to unauthorized access or disclosure which is likely to result in serious harm.
El Olam Residency will notify you within 30 days from when the determination has been made that the breach may cause serious harm. El Olam Residency will also notify the Kenyan information Commissioner of the data breach.
Our assessment and escalation of data breaches will follow El Olam Residency’s Data Breach Response Plan.
Your Rights of Access & Updating.
You have the right to access your personal information, and may request this information to be corrected or updated.
If you wish to make a request to review your personal information, please contact El Olam Residency using the contact details provided.
Complaints & Queries.
Should you have a need to complain about a possible breach of privacy, or how El Olam Residency has administered your personal information, please contact us via the details below.
Should you wish to contact El Olam Residency to assist you with any enquiries, please use any of the following options:
PHONE: +254 726 527 303
EMAIL: info@elolam.co.ke